Return & Refund Policy
Last Updated: 9 August 2026
Thank you for choosing RR Creations. We value your trust and strive to provide high-quality customized printing and personalized products.
Because many of our products are made specifically according to the customer's requirements, our return and refund policy differs from that of standard retail products.
1. Customized & Personalized Products
Most products ordered from RR Creations may be customized according to the customer's requirements, including but not limited to:
Customized T-shirts
Customized Mugs
Personalized Gifts
Photo Products
Customized Printing
Name/Logo Printing
Customized Merchandise
Personalized Signs and Displays
Printed Promotional Materials
Other made-to-order products
Customized or personalized products cannot be returned or exchanged simply because the customer has changed their mind or no longer requires the product.
Once production has started, an order generally cannot be cancelled or modified.
2. Returns & Replacements for Defective Products
We accept return/replacement requests if the product received has a genuine manufacturing or printing defect attributable to RR Creations.
Examples may include:
Incorrect product supplied by us
Significant printing defect
Damaged product received during delivery
Missing item from the confirmed order
Printing/design error made by RR Creations
Customers must inform us of any such issue within 48 hours of receiving the order.
For damaged or defective products, customers may be required to provide clear photographs or videos of the product and packaging so that we can verify the issue.
After verification, RR Creations may offer a replacement, reprint, or refund, depending on the nature of the issue.
3. Products Not Eligible for Return
Returns, exchanges, or refunds will generally not be accepted in the following situations:
Customer changes their mind after placing the order
Customer no longer requires the product
Incorrect size selected by the customer
Incorrect colour selected by the customer
Incorrect spelling, name, number, date, or other information submitted by the customer
Customer-provided artwork or photograph contains an error
Customer uploads or approves incorrect artwork
Customer does not like the final design after approving it
Minor variations in colour between the screen/display and the printed product
Minor differences caused by the characteristics of the printing process
Product has been used, washed, altered, damaged, or modified after delivery
The return request is made after the specified return-reporting period
For customized products, the customer's approval of the design/artwork will be considered confirmation to proceed with production.
4. Artwork & Design Approval
Where applicable, RR Creations may provide a design proof/mock-up for customer approval before production.
Customers are responsible for carefully checking:
Names
Spelling
Dates
Numbers
Photos
Logos
Colours
Sizes
Text
Design placement
Other personalized information
Once the customer approves the artwork, RR Creations will proceed with production.
RR Creations will not be responsible for errors that were present in customer-provided information or approved artwork.
5. Cancellation of Orders
Cancellation requests must be made before production begins.
If an order is cancelled before production has started, RR Creations may provide a refund after deducting any applicable payment-processing, design, material, or other costs already incurred.
Once production has started, cancellation may not be possible.
For customized products, cancellation after production has started will generally not be eligible for a refund.
6. Delivery Damage
If your order arrives damaged, please:
Take photographs/videos of the package before opening it, if possible.
Take clear photographs/videos of the damaged product.
Contact RR Creations within 24 hours of delivery.
Keep the original packaging until the issue has been resolved.
We will review the claim and, where appropriate, arrange a replacement, reprint, or refund.
7. Refund Process
If a refund is approved, the refund will generally be processed to the original payment method used for the order, subject to the payment method and applicable processing timelines.
Refund processing may take 5–10 business days after approval. The time taken for the amount to reflect in your account may also depend on your bank or payment provider.
Shipping or delivery charges may not be refundable unless the issue occurred due to an error attributable to RR Creations.
8. Exchange Policy
Customized and personalized products are generally not eligible for size, colour, design, or preference-based exchanges.
An exchange or replacement may be provided when:
The wrong product was supplied by RR Creations;
The product has a verified manufacturing/printing defect; or
The product was damaged during delivery, subject to verification.
9. Return Shipping
If RR Creations confirms that the issue is due to our error or a verified product defect, we may arrange or reimburse reasonable return shipping costs, as applicable.
If a return is requested for a reason not covered by this policy, the customer may be responsible for return shipping costs.
10. Inspection & Approval
All return, replacement, and refund requests are subject to verification.
RR Creations reserves the right to inspect the product, photographs, videos, artwork, order details, and other relevant information before approving a claim.
A return request does not automatically guarantee a refund or replacement.
11. Colour & Print Variations
Slight differences between the colours displayed on a customer's mobile phone, computer, or other screen and the final printed product may occur due to differences in screen settings, brightness, colour profiles, printing technology, paper/fabric/material characteristics, and other production factors.
Such minor variations are not considered a printing defect.
12. How to Request a Return or Replacement
To report a defective, damaged, incorrect, or missing product, please contact RR Creations with:
Order number
Customer name
Contact number
Date of delivery
Description of the issue
Clear photographs/videos of the product
Photographs of the packaging, where applicable
Please contact us as soon as possible and within 24 hours of receiving the order.
13. Policy Changes
RR Creations reserves the right to modify or update this Return & Refund Policy from time to time.
Any updated policy will be published on this page with the revised "Last Updated" date.
14. Contact Us
For questions regarding returns, replacements, cancellations, or refunds, please contact:
RR Creations
Website: https://www.rrcreations.in/contactus
Please mention your order number in all communications so that we can assist you quickly.